Shipping policy

 

Shipping Details

Orders are shipped Monday – Friday, excluding Holidays. If you place an order on a weekend day or national holiday it will be processed the next business day. Orders may take 1-3 business day's to process.

We determine the most efficient shipping carrier for your order. The carriers that may be used are U.S. Postal Service (USPS), United Parcel Service (UPS).

Please allow for 7-14 business days of total processing/delivery time, excluding Federal USA Holidays.

 

Shipping Charges: Your shipping/handling fee is determined by the parcel's weight, size and destination. Some orders are shipped in multiple packages.

Shipping Flat Rate/ Discounts/ Specials DO NOT apply to Heavy and/or Larger items. 

 

PICK-UP AT NAIL INK STORE

  • No charge
  • Pick-up is available our store in Burbank, CA, if you select the option at checkout. We will contact you to let you know time frame for the pick-up.

UNCLAIMED ORDER POLICY

Please Note: All pickup orders must be claimed within 4 months (91 days) of the order date.

  • If your order is not picked up within 91 days, it will be considered abandoned, and:
  • The merchandise will be restocked or disposed of at our discretion.

The purchase amount will forfeited and nonrefundable, without exception.

This policy applies to all orders placed through our website or in person for pickup.

We will make reasonable efforts to contact you using the information provided at checkout. However, it is the customer’s responsibility to ensure timely pickup.

No Exchanges or Substitutions

All items purchased are final and cannot be exchanged, substituted, or swapped for other products, including newer versions, different colors, or alternative items.

Orders must be picked up exactly as purchased. Delayed pickup does not entitle customers to request replacements, updated inventory, or substitutions of any kind.

Once an order is placed, the specific item(s) selected are reserved for pickup and will not be replaced or exchanged due to product updates, restocks, or customer preference changes.